Never Split the difference: Chris Voss
Posted: | Tags: books, communication
I finished Chris Voss’s book “Never Split the Difference” where he shares his experience and techniques as an FBI hostage negotiator. It surprised me because I thought it would be much more “hardcore” but it’s actually about well-known communication concepts applied to conflict situations with a lot of common sense. It’s the kind of book with ideas that seem simple and obvious but are hard to put into practice. The foundation of everything is: people want to feel understood and in control. Read more...